Existing customers

Make a payment.

Follow the link on the button below to sign in to your account and make a payment.

Our 24/7 support team, on hand to deal with any accidents or breakdowns, from start to finish, so you don’t have to worry.

Call them now

Find out more

Refer a friend, both get £100

Are your PCO friends interested in an EV?

Refer them to WeFlex and both get £100 credit once they become a customer!

Earn more, pay less.

At WeFlex, we are dedicated to helping you maximise your earnings. Take a look at our tips to help both boost your income and make key savings.

Take a look

WeFlex are committed to helping our customers with any concerns swiftly and professionally. To view the WeFlex complaints procedure please select one of the options below.

Rental & Non-Regulated

Regulated

Complaints.

How to avoid PCNs

We've spoken to experienced drivers to bring you some top tips on what to avoid.

Find out how to avoid PCNs

Fair wear & tear.

This guide is our internal guide to Fair Wear and Tear. It summarises the degree of deterioration judged to be reasonable when a vehicle is returned at the end of the agreed contract period.

Read our fair wear and tear guide

Learn about charging

Everything you need to know about the types of chargers, key apps to use and how to save range.

Read about charging

Debt advice.

If you are having any financial difficulty, WeFlex understands that this can also affect your mental wellbeing. Please know there is help available.

Read our debt advice

Customers

Existing customers FAQs

How do I make a payment?

How is liability transferred to the PCO driver?

Is there an administration fee for PCNs?

What happens if I don't keep up with my weekly payments?

Does WeFlex compensate for the loss of earnings?

Can I use my WeFlex EV for delivery driving?

What are the damage costs if I return my car?

What do I do if I break down or have an accident?

I would like to terminate my Rent-To-Buy contract early. How do I do this?

How does mileage allowance work?

How do I apply for a payment holiday?

Can I come in to chat with the WeFlex Support team?

How do I report an issue with my vehicle or its documents?

How do I get the spare key?

How do I collect original vehicle documents?

What do I do when my PHV license is up for renewal?

Insurance

Insurance FAQs

Do I need to inform WeFlex if I get any points, disqualifications etc. on my licence?

Can I add an additional driver onto my WeFlex insurance?

What are the requirements for WeFlex insurance?

What platforms can I use with WeFlex PCO insurance?

How do I claim?

Can I use my own insurance on a WeFlex vehicle?

What is the excess?

Who are WeFlex’s insurers?