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About EVs

All about EVs

Do EVs pay Congestion Charge?

Do EVs pay Congestion Charge?

How many emissions do EVs emit?

How many emissions do EVs emit?

What EVs do WeFlex provide?

What EVs do WeFlex provide?

How can I use my Uber Clean Air Fund?

How can I use my Uber Clean Air Fund?

EV terms and what they mean

EV terms and what they mean
Charging

Charging

How much range do I need?

How much range do I need?

Will my range drop in winter?

Will my range drop in winter?

Where can I charge my EV?

Where can I charge my EV?

How long does it take to charge an EV?

How long does it take to charge an EV?

How do you charge an EV?

How do you charge an EV?

How much does charging an EV cost?

How much does charging an EV cost?
Becoming customer

Becoming a WeFlex customer

Do WeFlex operate outside of London?

Do WeFlex operate outside of London?

What’s the minimum term on an Outlet EV?

What’s the minimum term on an Outlet EV?

What is the WeFlex Outlet?

What is the WeFlex Outlet?

What is the Live EV Marketplace?

What is the Live EV Marketplace?

Where is WeFlex HQ?

Where is WeFlex HQ?

What's included in a bundle?

What's included in a bundle?

I want to purchase a used EV outright (where WeFlex don't finance the EV)

I want to purchase a used EV outright (where WeFlex don't finance the EV)

If I cancel the collection of my car, will my down payment be refunded?

If I cancel the collection of my car, will my down payment be refunded?

Can I take my car abroad?

Can I take my car abroad?

What is the minimum age?

What is the minimum age?

What if I need help along the way?

What if I need help along the way?

What’s the warranty on my car?

What’s the warranty on my car?

What benefits do I get?

What benefits do I get?

Does WeFlex provide insurance?

Does WeFlex provide insurance?

How do I use my Uber Clean Air Plan with WeFlex?

How do I use my Uber Clean Air Plan with WeFlex?

How does Rental work?

How does Rental work?

How does Rent-To-Buy work?

How does Rent-To-Buy work?

Where are we based?

Where are we based?

What do WeFlex do?

What do WeFlex do?
Insurance

Insurance

Do I need to inform WeFlex if I get any points, disqualifications etc. on my licence?

Do I need to inform WeFlex if I get any points, disqualifications etc. on my licence?

Can I add an additional driver onto my WeFlex insurance?

Can I add an additional driver onto my WeFlex insurance?

What are the requirements for WeFlex insurance?

What are the requirements for WeFlex insurance?

What platforms can I use with WeFlex PCO insurance?

What platforms can I use with WeFlex PCO insurance?

How do I claim?

How do I claim?

Can I use my own insurance on a WeFlex vehicle?

Can I use my own insurance on a WeFlex vehicle?

What is the excess?

What is the excess?

Who are WeFlex’s insurers?

Who are WeFlex’s insurers?
Customers

WeFlex customers

How do I make a payment?

How do I make a payment?

How is liability transferred to the PCO driver?

How is liability transferred to the PCO driver?

Is there an administration fee for PCNs?

Is there an administration fee for PCNs?

What happens if I don't keep up with my weekly payments?

What happens if I don't keep up with my weekly payments?

Does WeFlex compensate for the loss of earnings?

Does WeFlex compensate for the loss of earnings?

Can I use my WeFlex EV for delivery driving?

Can I use my WeFlex EV for delivery driving?

What are the damage costs if I return my car?

What are the damage costs if I return my car?

What do I do if I break down or have an accident?

What do I do if I break down or have an accident?

I would like to terminate my Rent-To-Buy contract early. How do I do this?

I would like to terminate my Rent-To-Buy contract early. How do I do this?

How does mileage allowance work?

How does mileage allowance work?

How do I apply for a payment holiday?

How do I apply for a payment holiday?

Can I come in to chat with the WeFlex Support team?

Can I come in to chat with the WeFlex Support team?

How do I report an issue with my vehicle or its documents?

How do I report an issue with my vehicle or its documents?

How do I get the spare key?

How do I get the spare key?

How do I collect original vehicle documents?

How do I collect original vehicle documents?

What do I do when my PHV license is up for renewal?

What do I do when my PHV license is up for renewal?
Replacement cars

Free replacement cars

What are the criteria to get a replacement car?

What are the criteria to get a replacement car?

Will I get the same car as a replacement?

Will I get the same car as a replacement?

What if there is a mechanical issue with the replacement car?

What if there is a mechanical issue with the replacement car?

What if my replacement car needs an MOT or service?

What if my replacement car needs an MOT or service?

How long do I have to wait before getting a replacement car?

How long do I have to wait before getting a replacement car?

What will my weekly price be?

What will my weekly price be?

What happens if I don’t pay my weekly instalment?

What happens if I don’t pay my weekly instalment?

Do excess mileage charges apply when I’m in a replacement car?

Do excess mileage charges apply when I’m in a replacement car?

Do I have to pay PCN charges when in a replacement car?

Do I have to pay PCN charges when in a replacement car?

Is insurance covered on the replacement car?

Is insurance covered on the replacement car?

Do I need to inform the ride-hailing apps I work on that my car has changed?

Do I need to inform the ride-hailing apps I work on that my car has changed?

How do I apply for a replacement car?

How do I apply for a replacement car?
TBYB

Try Before You Buy

How does Try Before You Buy work?

How does Try Before You Buy work?

Which vehicles are eligible for Try Before You Buy?

Which vehicles are eligible for Try Before You Buy?

Can I “try” multiple cars before deciding what to buy?

Can I “try” multiple cars before deciding what to buy?

How long can I ‘try’ the vehicle?

How long can I ‘try’ the vehicle?

Do my rental payments go towards owning the car?

Do my rental payments go towards owning the car?

Will the car I “try” be the one I buy?

Will the car I “try” be the one I buy?

What’s included in Try Before You Buy?

What’s included in Try Before You Buy?

What is the deposit and is it refundable?

What is the deposit and is it refundable?

Can I terminate the Try Before You Buy rental contract early?

Can I terminate the Try Before You Buy rental contract early?
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