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FAQs
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All about EVs
Charging
Becoming a customer
Insurance
Customers
All about EVs
Do EVs pay Congestion Charge?
How many emissions do EVs emit?
What EVs do WeFlex provide?
How can I use my Uber Clean Air Fund?
EV terms and what they mean
Charging
How much range do I need?
Will my range drop in winter?
Where can I charge my EV?
How long does it take to charge an EV?
How do you charge an EV?
How much does charging an EV cost?
Becoming a WeFlex customer
What's included in a bundle?
I want to purchase a used EV outright (where WeFlex don't finance the EV)
If I cancel the collection of my car, will my down payment be refunded?
Can I take my car abroad?
What is the minimum age?
What if I need help along the way?
What’s the warranty on my car?
What benefits do I get?
Does WeFlex provide insurance?
How do I use my Uber Clean Air Plan with WeFlex?
How does Rental work?
How does Rent-To-Buy work?
Where are we based?
What do WeFlex do?
Insurance
Do I need to inform WeFlex if I get any points, disqualifications etc. on my licence?
Can I add an additional driver onto my WeFlex insurance?
What are the requirements for WeFlex insurance?
What platforms can I use with WeFlex PCO insurance?
How do I claim?
Can I use my own insurance on a WeFlex vehicle?
What is the excess?
Who are WeFlex’s insurers?
WeFlex customers
How do I make a payment?
How is liability transferred to the PCO driver?
Is there an administration fee for PCNs?
What happens if I don't keep up with my weekly payments?
Does WeFlex compensate for the loss of earnings?
Can I use my WeFlex EV for delivery driving?
What are the damage costs if I return my car?
Can I get a replacement/courtesy car if I break down or have an accident?
What do I do if I break down or have an accident?
I would like to terminate my Rent-To-Buy contract early. How do I do this?
How does mileage allowance work?
How do I apply for a payment holiday?
Can I come in to chat with the WeFlex Support team?
How do I report an issue with my vehicle or its documents?
How do I get the spare key?
How do I collect original vehicle documents?
What do I do when my PHV license is up for renewal?
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